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Frequently asked questions.

Got questions? We’ve got you covered. Below you’ll find clear, straightforward answers to the most common queries about FitForms – whether it’s creating custom forms, integrating with Mindbody, or keeping your processes streamlined.

No. Every account comes preloaded, ready to apply your branding. If you are a part of a franchise that we have in onboarding, you can select your brand and have all branding applied instantly. You can use your forms straight away or customise them to suit your business.

Yes. You can create unlimited custom forms for various purposes, such as onboarding, waivers, challenges, suspensions, cancellations, or feedback. 

No. You can create as many custom forms as you wish, at no extra cost.

Each account comes with a branded links page (similar to Linktree) that can be shared in your bio, emails, or campaigns. Members can access all forms in one place. You can also send forms directly via email through the FitForms platform, or copy and paste the form URL to share on any communication channel. 

Yes. FitForms is integrated with Mindbody. When a member or lead submits a form or waiver, the submission can be automatically pushed into their Mindbody profile

The act of submission will instantly create them a Mindbody profile, ensuring all members and leads are captured in your system. 

No. FitForms automates the process. Once submissions are actioned, members are automatically notified via email, keeping them in the loop without extra work for staff.

Forms include date validation, meaning members cannot request suspensions or pauses outside of your contract rules. This helps you enforce Terms and Conditions consistently.

Yes. Multi-studio owners can toggle between sites within their account and even duplicate forms from one location to another, saving time and keeping processes consistent.

Yes. FitForms has a simple dashboard where you can track and review all submissions in one place, which can be filtered by calendar ranges.

Yes. The platform is designed with organic lead generation tools built in, helping you capture and nurture prospective members directly from your forms.

Yes. You can invite multiple team members to FitForms at no additional cost.

FitForms has a no-code, click-and-drag form builder. You can preview the form before saving so you will know exactly what the member or lead will see.

Yes. You can make forms inactive if they are seasonal or for limited campaigns, and reactivate them at any time.

Yes. You can capture geo-tagged electronic signatures directly through your FitForms.

Yes. All forms are editable. For example, you can change the Pause Form name to Suspension Form if that better fits your business language.

Yes. Every account includes free onboarding and access to our support team 24/7.

Yes. You have control over each form to decide how frequently or if at all you get notified of submissions.

Yes. Save the FitForms URL to your Home Screen on your phone or iPad and use it just like a mobile app.

All accounts start with 4 weeks free with no credit card. After 4 weeks, they can transition to a paid plan on the FitForms platform, $55 USD per month.

We have two gamified lead generation forms: “Spin and Win” and “Scratch and Win.” Gym and Studio owners can add prizes to these forms that encourage a strong call to action, e.g., “Win 3 months free.” The user can decide the frequency of any prize awarding. For example, using “3 months free,” they can set it to have a 0% 

chance of awarding, while 50% might land on “First month half price” or “7 days free.” These prizes can align with any intro offer they are currently running.

 

To win, users need to enter their lead information (Name, Number, Email). These forms can be shared with new Instagram followers or through a QR code on local organic marketing materials, such as pamphlets and brochures. 

 

Prize forms have proven to be a fun way to capture lead information. When the studio calls to congratulate winners, it’s a low-barrier, non-sales-pressure call. The call is simply to congratulate them on winning (name prize), discuss their training habits, and schedule their prize use.


There is also a Refer-a-Friend form that allows studios to capture and aggregate lead information from people referred to the studio. All submissions live in the FitForms dashboard and can be pushed directly into the MB profile of the person submitting. If the person does not yet have an MB profile, this action will create one, and they will automatically enter the studio’s Email and SMS nurturing sequence.

Collecting signed waivers and pushing the PDF into their MB profile, membership information such as pause and cancel requests (including dates), challenge registrations, feedback, and onboarding new members, collecting information about how coaches can best serve them and what their goals are.



Onboarding new coaches includes collecting personal information that can be added to payroll systems. Coaches submit end-of-shift reports through a checklist-style form, where they tick off tasks such as bathrooms cleaned, rooms set up for the next class, leads called, no-shows followed up, etc. This helps them stay accountable for their responsibilities while also giving the owner insight into daily operations.

 

Membership option forms are used for price presentations in the studio to help convert trials into memberships. Link pages are used to replace Linktree in social media bios. All forms are fully on-brand to create a premium look and feel for leads and members.

 

We eliminate back-and-forth emails through automations, providing members with live status updates once their requests are actioned.

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