F45 Ashmore
membership Terms and Conditions

1.Waiver Form
You agree to sign this waiver form with F45 Ashmore

2. Cooling off period
You can cancel your membership with us up to 14 days from the date you commenced training (for the avoidance of doubt the 14 day period commences from the day you complete your first session with F45). This is only applicable to new membership agreements.

3. Minimum age
The minimum age for training with us is 16. People under the age of 18 are required to provide a certificate from a parent or legal guardian confirming approval to train with F45.

4. Your Health
You warrant that you are in good physical condition and you know of no medical or other reason why you cannot or should not do active or passive exercise. You recognise that the fitness instructor(s) is not able to provide me with medical advice with regard to my fitness, and that this information is used as a guideline to the limitations of my ability to exercise.
I agree to not hold any certified trainer or directors of F45 liable for any injury that may occur during an F45 session.

5. Paying for memberships
Membership fees are paid in advance, weekly, fortnightly or monthly by direct debit from a bank account or credit card.

6. Meeting Your Responsibilities
You must make sure:
- your account can accept direct debits
- there is enough money in your account on the payment day.
- you tell us if you are transferring or closing your account at least 72 hours before the next direct debit
- you tell us about any changes to your credit card, such as its expiry date or number, at least 72 hours before your next debit

7. What happens if your payment is declined or fails for any reason?
If you do not fully pay your fees on the due date, F45 will suspend access to F45 until any outstanding balance has been paid and you have given us your updated account details if they are required. F45 will continue to debit your nominated account without notice, until F45 have received the total amount you owe F45.
F45 will make a reasonable effort to advise you on the status of the failed payments by letting you know beforehand by:
• phoning you
• writing to the email address you provided

For membership/s in your name, you must make sure that the payment method you choose remain valid for the length of your agreement. This includes third-party accounts. If the details you give us fail, you are liable for all resulting fees. You should update your details and are obligated to complete your minimum term of payments. Any failed payment will incur a $5 reprocessing fee.

8. Can F45 change your agreement?
F45 may sometimes add to, change or remove our terms and conditions. This includes changing a the opening and closing hours, the F45 services and facilities and membership fees. Sometimes, F45 may also close for refurbishment to improve the facilities. If this substantially reduces our ability to provide our service to you, F45 will reduce your membership fees accordingly on a pro-rata basis. The most up-to-date terms and conditions always apply. F45 will give you at least 14 days notice of any changes. If F45 do not fulfil our obligations to you, you may be able to cancel your membership. Unless the law states otherwise, you won’t have any other claim against us if this happens.

9. Can F45 increase your fees?
F45 reserve the right to increase your fees only at any time after your agreement has ended. F45 will make a reasonable effort to tell you about this at least 28 days beforehand by writing to the address you last gave us (which may be an email address). F45 will consider that you have received our letter or email on the second business day after it is sent. Where F45 have made a reasonable effort to let you know about a fee increase, you authorise us to increase any debits from your nominated account.

10. Minimum terms/ contract period
This is a binding Minimum term contract. Once your minimum contract has been completed your membership payments will continue on autopay thereafter until notified otherwise via Email complying to normal cancellation process of 4 week notice

11. Suspensions and Cancellations
F45 understand that from time to time you may not be able to train due to holidays, becoming sick or injured or wish to cancel your membership altogether. The following rules apply to suspensions and cancellations:

Suspensions
Memberships can be suspended at any time by filling out our suspension form (email ashmore@f45training.com.au to get this form). This needs to be submitted at least 72hours prior to your suspension start date.
- Two week minimum suspension (as of 1st July 2023)
- Accounts in arrears cannot be suspended under any circumstance
- Suspensions are for ongoing illness/injury & holidays only
- Six week maximum suspension each year
- A $5 per week charge will be incurred for each suspension
- Suspensions cannot be backdated
- Your weekly payment day may change due to suspension periods

Cancellations
- Once your contract period is completed (3,6 or 12 months)
- Minimum 2 weeks notice
- $0 cancellation fee
- Accounts in arrears cannot be cancelled until overdue fees are paid

If your contract period has not been finalised -
Cancellation fee: 50% of remainder contract value plus two weeks notice.

An exit fee does NOT apply under the following circumstances:
Sickness/Injury resulting in not being able to train for remainder of contract (must provide Doctors certificate)

12. Use of your image
You agree to allow F45 Training to take a video or photo to use for promotional purposes from time to time.